Terms & Conditions

Pineapple Express Pte. Ltd (“Pineapple Express”, “PE”, “us” or “we”) hereby explain the terms and agreement of service to all visitors, users, customers and any and all (“you”, “your”) who access our services and/or products. By engaging with Pineapple Express, you hereby signify that you have read, understood, and agree to be bound by all terms, conditions, disclaimers, warnings and policies that are stated here-forth and everywhere else on PineappleExpress.sg (“website, “site”) and/or all other domains including but not limited to social media. Pineapple Express reserves the right to add, modify or terminate any terms, conditions, disclaimers and policies anytime without prior notice.

Ordering of all Balloons

Orders must be made 3 days in advance. Any orders made less than 3 days in advance is subjected to availability with an additional cost of $20 (depending on which type of balloons). 

Confirmation will only be made once orders and payment are completed. Production of item/s will only start upon confirmation.

Once orders are confirmed, any and all changes including design, color, number of and/or type of balloons can not be modified. Additional charges will be applied for any modifications there-after, subjected to availability and circumstances deemed appropriate by PE.

Any difference in cost is non-refundable.

Helium Balloons

Due to the depreciating nature of helium balloons, please refer the following types of helium balloons we offer for float time.

  • 24inch Latex Helium Balloons can float in the air for approximately 12 hours;

  • 30inch / 36inch Latex Helium Balloons can float in the air for approximately 16 hours*

  • 24inch Crystal / Orbz / Ultra Clear Bubble Balloons can float in the air for approximately 4 days*;

  • All Normal Air-Filled Balloons can stay inflated for a few days*;

 *subject to weather condition/temperature and how the balloons are being handled and transported. The balloons will gradually become softer/smaller over time which is fairly common.

Safety and Warnings for Balloons

Any children in the vicinity of balloon products must be supervised by an adult.

Un-inflated or broken balloons are a choking hazard and should be kept away from children and discard at once.

Never deliberately inhale helium. Helium is an asphyxiate and can cause suffocation and even death.

Various balloons are made of latex which can cause allergic reactions ranging from minor skin irritation to Anaphylaxis in a very small percentage of the population.

Any and all other fishing lines, tassels, glitter, confetti and so forth which is part of any and all balloon products can become a choking hazard or cause bodily harm. Please dispose of all balloons and balloon products in a conscientious and environmentally friendly manner.

At the point of delivery, you agree to be responsible for any and all who are within the vicinity of the balloon product/s. 

PE will not be liable for any bodily harm and/or death caused by balloon product/s once delivered/collected.

Balloons & Floral Boxes Refund and Returns

Due to the depreciating and temporary nature of our products, once payment has been made and the order confirmed, there is a strict no return or refund policy unless in the event of;

Unforeseen and irreparable damages of the product during delivery, 

Unforeseen circumstances that prevent delivery of product and/or services, I.e accidents or death.

Picnic Styling Bookings
 

Bookings for less than 6 pax must be made with a minimum of 1 week advance notice. 

Bookings for 7 pax and above  must be made with a minimum of 4 weeks advance notice.

Any booking made less than the advance notice stipulated above  is subject to availability with an additional cost of $30.

Confirmation will only be made once booking and payment are completed.

Once the booking is confirmed, any and all details cannot be modified. Additional charges will be applied for any booking modifications, subject to availability and circumstances deemed appropriate by PE.

Any difference in cost is non-refundable.

Picnic Booking Duration 

All bookings are a minimum duration of 3 hours, any event under 3 hours will still be charged at the same base price.

Subsequent additional hours will be charged at $10/hr. 

Booking hours from 2300hrs-1000hrs will be charged at $20/hr.

In the event that our personnel/s are prevented / hindered from proceeding with the tear-down of the event at the end of the agreed-upon timing, subsequent hours will automatically be charged at $10/hr.

Event extension up to an additional 2 hours needs to be requested 2 hours prior to the agreed-upon tear down time, subject to approval. Should the extension time surpass midnight, a fee of $20/hr will be charged.

Booking a Venue

Most venues allow for a picnic set-up. Please, let us know if you have a specific location so that we may ensure that there are no restrictions.

Please note the following;

Tents / Canopies / Curtain Back-drops are not allowed at Marina Barrage, Gardens By The Bay & Botanical Gardens.

Pallets and large crates are not allowed on Marina Barrage grounds due to their new regulations.

Should you wish to have a picnic set-up at Sentosa, please take note of an additional charge of $30.

Picnics on Public Holidays

Public Holidays are an additional cost of $25 to your booking.

Please check with us on our availability during Public Holidays.We strongly advise bookings on Public Holidays to be made in advance due to our limited slots, area availability.

Picnic Booking Payments

All prices are accurate upon order. 

Prices are inclusive of delivery/setup service charges. 

Full payment is to be made at least 1 week before the event to avoid extra charges.

For any amount above $200, a deposit of $50 is required should you wish to reserve a specific date. Dates will only be reserved after receipt of payment / deposit.

Once payment has been made, cancellations are not allowed and the booking is non-refundable.

PE reserves the right to amend any prices without prior notice.

Inclement Weather

Our Pineapple Express Team will monitor the weather up to 4 hours till booking time. If the weather is well, we will proceed with set up. 

If while we are setting up the weather does not look promising, we will either delay the set up time or ensure that the set up is in a sheltered area. Unfortunately, we are not liable should it rain during the picnic.

If you feel uncomfortable with the weather, just let us know at least 3 hours before your booking if you would like to move your picnic to another day.

We allow ONE re-scheduling at no additional cost.

Staycation Styling Bookings
 

Bookings must be made with a minimum of 1 week advance notice. 

Peak period dates, such as Public Holidays are recommended to be booked at least 2 weeks in advance.

Any booking made less than the advance notice stipulated above  is subject to availability with an additional cost of $20. For urgent bookings please contact us directly via WhatsApp.

Confirmation will only be made once booking and payment are completed.

Once the booking is confirmed, any and all details cannot be modified. Additional charges will be applied for any booking modifications, subject to availability and circumstances deemed appropriate by PE.

Any difference in cost is non-refundable.

**Bookings that do not comply with the advance notice period but are made and paid for without prior notice to PE, will be strictly non-refundable. Credit for the value of the booking will be issued instead and can be used for future purchases and other bookings on our site.

Staycation Set Up Disclaimer

Please allocate a 1.5 Hr (One and a half Hours) Time Frame for your setup as per chosen package specifications. Any delays in accessing the room will result in additional time required for the setup. 

Set Ups requested from 10 pm onward will be subjected to a $20 surcharge.

All rental items are to be placed in the Pineapple Express paper bag provided and left with the concierge prior to your Check-Out.

Any damaged or un-returned items will result in the automatic forfeit of the full security deposit.

Please ensure that all valuables are kept in the hotel room safe or taken with you before providing the team access to your room. Pineapple Express will strictly not be liable for any possible loss or damage of items.

Staycations Booked In Sentosa

Should your staycation be located in Sentosa, please take note of an additional charge of $30.

Staycations on Public Holidays

Public Holidays are an additional cost of $25 to your booking.

Please check with us on our availability during Public Holidays.We strongly advise bookings on Public Holidays to be made in advance due to our limited slots, area availability.

Staycation Booking Payments

All prices are accurate upon order. 

Prices are inclusive of delivery/setup service charges. 

Full payment is to be made at least 1 week before the event to avoid extra charges.

For all staycation bookings with rental items, a deposit of $50 is required. Deposits will be returned the day after set-up is complete and rental items are returned complete.

Once payment has been made, cancellations are not allowed and the booking is non-refundable.

PE reserves the right to amend any prices without prior notice.

General Disclaimer

All images on this website and/or on all other domains including but not limited to social media are for illustration purposes only. You acknowledge that products and/or designs may not appear as illustrated upon confirmation of your order/s. You agree that any specific requirements of products, services or information available through this website and/or all other domains including but not limited to social media is met under your own accord upon confirmation of your order/s. PE will not be liable for any of such inaccuracies under the fullest extent permitted by law.

Copyright

All content, images and designs that appear on PE’s website and/or on all other domains including but not limited to social media are subjected to copyright under Pineapple Express Pte. Ltd. All rights reserved. Any redistribution, reproduction of part or all of its content, images and/or design in any form is strictly prohibited.