Frequently Asked Questions

Store Items

How far in advance do I have to make a booking?


Bookings and full payment should be made at least a week in advance to secure your desired date. Please be advised that bookings made less than a week in advance are subject to a $20 last minute booking surcharge.




Do the staycation styling packages include the hotel accommodation?


Our staycation styling packages are inclusive of decoration elements only and hotel bookings will be handled and paid for by yourself.




How long does setup take?


We always ask for 1 and 1/2 hours for setup. While we typically take less than an hour to complete the actual setup, we like to account for any unforeseen circumstances including waiting time if check in still has not been completed.




Can I be present during setup?


As part of our COVID-19 safety measures, ALL setups are strictly contactless. This means that the room has to be empty and only our piña crew members will be in the room to setup. Should you have your own setup to do, please ensure it is done before or after we have setup your room. If for any reason there happens to be non piña crew members around, we will not be able to proceed with setup till the room has been vacated. Rest assured that this policy is in place for the safety of both our team and yourself, with no exceptions.




Do you have a tear down service?


Definitely! We can return and tear down the decorations the next day for an additional $50. Tear down will take an hour.




Can I customize my own package?


Yes, you can customize your package, however the base package has to be one of the three that we offer. You can then add on any of the numerous options to personalize your package to your celebration.




Can I change items in the package?


As each package contains decorative elements that have been carefully curated to reflect the aesthetic and quality of Pineapple Express, these are fixed & cannot be changed. However, minor changes that do not affect the quality, value and aesthetic of the package can be made. Enquire further to know what these are.




What if I do not want a particular element in the package? Can I replace it with an item of my own choosing?


Should you not want a particular element in our package, we will automatically substitute the item with a decorative element of equal value, of our choosing.




If I do not want the item replacement, can I get a discount on the package price instead?


Should you wish to forgo the substitute, please be advised that the package price will remain the same as all prices are non-negotiable.




Is a security deposit necessary for rental add on options?


Yes we do require a $50 security deposit for rental items and this will be refunded to you the day after setup and upon receivable of the items in good condition.




How do I return the rental items?


You can choose to either self return the next day at our drop off point in Sengkang or we can collect the items from you for a cost of $20.




Do you have any location or special period surcharges?


Yes we do! Hotels located in Sentosa are subject to a $30 location surcharge. Bookings made on the eve of Public Holidays or on a Public Holiday are subject to a peak period surcharge of $25.




Can I cancel after I have confirmed my booking wth full payment and get a refund?


All bookings are strictly non-refundable with no exception and should you need to, you are allowed ONE reschedule based on our booking availability. Any rescheduling should be done 24 hours before.





 
 

Picnic Styling

How far in advance do I have to make a booking?


Bookings and full payment should be made at least a week in advance to secure your desired date. Please be advised that bookings made less than a week in advance are subject to a $20 last minute booking surcharge.




Do the staycation styling packages include the hotel accommodation?


Our staycation styling packages are inclusive of decoration elements only and hotel bookings will be handled and paid for by yourself.




How long does setup take?


We always ask for 1 and 1/2 hours for setup. While we typically take less than an hour to complete the actual setup, we like to account for any unforeseen circumstances including waiting time if check in still has not been completed.




Can I be present during setup?


As part of our COVID-19 safety measures, ALL setups are strictly contactless. This means that the room has to be empty and only our piña crew members will be in the room to setup. Should you have your own setup to do, please ensure it is done before or after we have setup your room. If for any reason there happens to be non piña crew members around, we will not be able to proceed with setup till the room has been vacated. Rest assured that this policy is in place for the safety of both our team and yourself, with no exceptions.




Do you have a tear down service?


Definitely! We can return and tear down the decorations the next day for an additional $50. Tear down will take an hour.




Can I customize my own package?


Yes, you can customize your package, however the base package has to be one of the three that we offer. You can then add on any of the numerous options to personalize your package to your celebration.




Can I change items in the package?


As each package contains decorative elements that have been carefully curated to reflect the aesthetic and quality of Pineapple Express, these are fixed & cannot be changed. However, minor changes that do not affect the quality, value and aesthetic of the package can be made. Enquire further to know what these are.




What if I do not want a particular element in the package? Can I replace it with an item of my own choosing?


Should you not want a particular element in our package, we will automatically substitute the item with a decorative element of equal value, of our choosing.




If I do not want the item replacement, can I get a discount on the package price instead?


Should you wish to forgo the substitute, please be advised that the package price will remain the same as all prices are non-negotiable.




Is a security deposit necessary for rental add on options?


Yes we do require a $50 security deposit for rental items and this will be refunded to you the day after setup and upon receivable of the items in good condition.




How do I return the rental items?


You can choose to either self return the next day at our drop off point in Sengkang or we can collect the items from you for a cost of $20.




Do you have any location or special period surcharges?


Yes we do! Hotels located in Sentosa are subject to a $30 location surcharge. Bookings made on the eve of Public Holidays or on a Public Holiday are subject to a peak period surcharge of $25.




Can I cancel after I have confirmed my booking wth full payment and get a refund?


All bookings are strictly non-refundable with no exception and should you need to, you are allowed ONE reschedule based on our booking availability. Any rescheduling should be done 24 hours before.





Staycation Styling

How far in advance do I have to make a booking?


Bookings and full payment should be made at least a week in advance to secure your desired date. Please be advised that bookings made less than a week in advance are subject to a $20 last minute booking surcharge.




Do the staycation styling packages include the hotel accommodation?


Our staycation styling packages are inclusive of decoration elements only and hotel bookings will be handled and paid for by yourself.




How long does setup take?


We always ask for 1 and 1/2 hours for setup. While we typically take less than an hour to complete the actual setup, we like to account for any unforeseen circumstances including waiting time if check in still has not been completed.




Can I be present during setup?


As part of our COVID-19 safety measures, ALL setups are strictly contactless. This means that the room has to be empty and only our piña crew members will be in the room to setup. Should you have your own setup to do, please ensure it is done before or after we have setup your room. If for any reason there happens to be non piña crew members around, we will not be able to proceed with setup till the room has been vacated. Rest assured that this policy is in place for the safety of both our team and yourself, with no exceptions.




Do you have a tear down service?


Definitely! We can return and tear down the decorations the next day for an additional $50. Tear down will take an hour.




Can I customize my own package?


Yes, you can customize your package, however the base package has to be one of the three that we offer. You can then add on any of the numerous options to personalize your package to your celebration.




Can I change items in the package?


As each package contains decorative elements that have been carefully curated to reflect the aesthetic and quality of Pineapple Express, these are fixed & cannot be changed. However, minor changes that do not affect the quality, value and aesthetic of the package can be made. Enquire further to know what these are.




What if I do not want a particular element in the package? Can I replace it with an item of my own choosing?


Should you not want a particular element in our package, we will automatically substitute the item with a decorative element of equal value, of our choosing.




If I do not want the item replacement, can I get a discount on the package price instead?


Should you wish to forgo the substitute, please be advised that the package price will remain the same as all prices are non-negotiable.




Is a security deposit necessary for rental add on options?


Yes we do require a $50 security deposit for rental items and this will be refunded to you the day after setup and upon receivable of the items in good condition.




How do I return the rental items?


You can choose to either self return the next day at our drop off point in Sengkang or we can collect the items from you for a cost of $20.




Do you have any location or special period surcharges?


Yes we do! Hotels located in Sentosa are subject to a $30 location surcharge. Bookings made on the eve of Public Holidays or on a Public Holiday are subject to a peak period surcharge of $25.




Can I cancel after I have confirmed my booking wth full payment and get a refund?


All bookings are strictly non-refundable with no exception and should you need to, you are allowed ONE reschedule based on our booking availability. Any rescheduling should be done 24 hours before.