Delivery Policy

Due to the depreciating and delicate nature of all balloon products, we request that you and/or your representative be present to receive the balloons at the agreed-upon delivery date, time and destination.

Helium Balloons will only be available for delivery at the requested date and time during your checkout.  We do not accept early delivery. (orders are only ready 3 days after confirmation; therefore no collection before ready date)

Orders made after 4 PM will only be processed the following day. Should the required delivery date fall under the 3-day lead time requirement, there will be a surcharge of $15.

Should you need urgently need express next-day delivery, it is available at an additional charge of $15 and subject to delivery slot availability. Please do contact us to check on the availability. 

In the event of unforeseen weather condition and/or road traffic, delivery time may vary from 15 to 30 minutes after the agreed-upon time. 

There will be a maximum of 15 minutes grace period upon arrival, there-forth, re-delivery is chargeable at $35 and is subject to availability. 

Please have your booking reference available during pick-up for confirmation.

For any collection at hotels, shopping malls, indoor and/or private premises, delivery will only be made at the nearest public accessible pick-up/drop-off point and/or entrance of the vicinity.

Re-scheduling of delivery or change of address on the day of the arranged delivery date will be chargeable at $10.

Delivery Schedule is as follows:

Tuesday to Friday: between 12 pm to 5 pm 

Time Slots are: 12 pm to 3 pm, 3 pm to 5 pm

Saturday, Sunday & Public Holidays: between 10 am to 6 pm

Time Slots are: 10 am to 12 pm, 12 pm to 3 pm, 3 pm to 6 pm

We are closed every Monday.

Should you have a specific time that you need your delivery to be, please contact us at +65 9452 7215 to make arrangements and we will do our best to accommodate.

Self Collection

Helium Balloons will only be available for collection at the requested date and time during your checkout.  We do not accept early collection. (orders are only ready 3 days after confirmation; therefore no collection before ready date)

Should you need urgently need express next-day collection, it is available at an additional charge of $15 and subject to availability. Please do contact us to check on the availability. 

For the moment, collection is only available at our Collection Point in Sengkang.

Please check the condition of all the items/balloons upon receiving them.

Strictly NO exchange / refund are allowed once items are handed over in good condition.

Self-collection times are:

Tuesday to Friday: between 12 pm to 8 pm 

Time Slots are: 12 pm to 3 pm, 3 pm to 5 pm, 5 pm to 8 pm

Saturday, Sunday & Public Holidays: between 10 am to 6 pm

Time Slots are: 10 am to 12 pm, 12 pm to 3 pm, 3 pm to 6 pm

We are closed every Monday.

Address: Block 192B Rivervale Drive, 542192 (The nearest MRT Station is Compassvale LRT Station)

 

NOTE: Kindly specify your Self-Collection date and time at Checkout, thank you.